Privacy Policy

H & A Support Services LTD is committed to the protection of your personal information (including sensitive health information).

Our privacy promise to you

We ask that you read this privacy promise carefully as it contains important information on who we are and how we collect, use, store and share personal information.

  • Names
  • Address
  • Age
  • Interests
  • Any other information

It outlines your rights and how to contact us and other relevant organisations in the event you have a complaint.

We are committed to safeguarding the privacy of our website visitors and service users (both online and offline).

we collect and utilise the information that you provide to us voluntaril

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We will not rent or sell your information into third parties outside company without your consent.

Contact is by phone or email if you do not want us to collect or use your information, or if you would like us to delate the information that we have obtained.

Security and access of your personal data

We endeavour to ensure that there are appropriate and proportionate technical and organisation measures to prevent the loss, destruction, misuse, alteration, unauthorised disclosure of or access to your personal information.

We have very secure processes and firewalls in place to ensure your data is completely safe and protected. All computers and laptops have firewalls installed and are password protected to prevent any dangerous Malware issues.

Your information is only accessible by the appropriate members of staff within H & A Support Services LTD and all our staff have received Data Protection Training and receive ongoing training.

Other than as set out in this Privacy Policy, we will only ever share your data with your informed consent.

Review of our Privacy Policy

We keep this policy under annual review and reserve the right to update from time to time, not least because of changes in applicable law. We recommend that you check this policy occasionally to ensure that you remain happy with it. We may also notify you of changes to our privacy policy by email

Other information

How to complain

If you contact us, we hope to resolve any query or concern you raise about our use of your information.


When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to give to that other person some of the information contained in your complaint.

The UK GDPR also gives you right to lodge a complaint with a supervisory authority with the Information Commissioner Office (ICO) who are the supervisory body in the UK and can be contacted at or telephone: 0303 123 1113.

If you, or your representative, have any questions or concerns about how H & A Support Services LTD collects, discloses, uses, stores, accesses or handles your personal information, please contact our privacy team on: